How to download the VAST Security Station logs created in a specific range needed for troubleshooting?

The VAST Security Station has a function that allows customers to gather all server logs for a specific period of time. This is useful for troubleshooting/debugging, as we need the logs from when the issue occurred (although customers can send all the logs, selecting a time range allows them to provide only the necessary logs for analysis). To obtain the server report, please follow these steps:

Step 1.Open the VAST Security Station application, click on the gear button, and select "Settings".

Step 2. In the settings interface, navigate to System > Feedback and Bugs.

Step 3. Click on the "Send Feedback and Bugs" icon to open the report interface.

Step 4. In the "Send Feedback and Bugs" interface, first select the time interval during which the issue occurred (e.g., recording issues from 2023/12/15 to 2023/12/20).

Step 5. Click on the "Export Logs" button to export the logs from that specific period. Note: In offline mode, there is no need to enter additional information.

Step 6. Choose the folder where you want to save the report and click "Select Folder".

The software will automatically start creating the report in the chosen folder.

This process may take a few minutes, depending on the severity of the issue and the number of logs to be processed. Once the process is finished, you will see a confirmation icon.

Step 7. Access the previously selected folder to ensure that the report has been generated correctly.

Note: If the VAST2 interface cannot be opened, navigate to C:\Program Files (x86)\VIVOTEK Inc\VAST\Client\VSS and run AnalyticsReport.exe to export the logs.