[FT9361-R] How do I reset the tablet to factory default?

Question

Even after long pressing the reboot button, the FT9361-R tablet does not reboot or restore. How can I reset it to factory default settings?

Answer

The factory reset for the FT9361-R tablet cannot be performed by simply pressing the reboot button. It requires logging into the device with specific credentials.

To reset the tablet, you need to configure the login credentials through the IE9281-FM server or IE9232-F device. Here’s how:

Setting Up Credentials in IE9281-FM/IE9232-F for FT9361-R:

Please follow the steps to create credentials for the FT9361-R tablet on IE9281-FM or IE9232-F.

Step 1. Go to Settings > Event Source > VIVOTEK FR Tablet > Create.

Step 2. Input the Tablet Details:

• Tablet name: This is used to identify the tablet in the FM server.
• Account: The username for logging into the tablet.
• Password: Protects the tablet's user account.

Restoring the FT9361-R Tablet:

Please follow the steps to restore the FT9361-R tablet.

Step 1. Use the account and password you set up in the IE9281-FM or IE9232-F device to log into the tablet.

Step 2. Long press on any blank area of the screen for 10 seconds. A window will appear; select “Restore Factory Mode.” Enter the password "Az123567!" and tap OK to confirm. The tablet will reset to factory default.