What information of the VAST2 should I provide to contact technical support for help?

Please provide the following information while contacting technical support for help:

1. Server and client version of the VAST2.
   How to know the server, client and device pack version of VAST2?(VAST2 be installed on PC)
2. Problem description.
3. Snapshots or video clips to show the problem.
4. Date and time when the problem happened.
5. Information of the devices in the VAST2. Including model name, firmware version, device pack version for NVR and VMS.
6. VAST2 configuration files with the password of the admin account.
   How to get the configuration file of the VAST2?(VAST2 be installed on PC)
7. Logs for server and client.
   How to get the logs of the VAST2?(VAST2 be installed on PC)

We might need the following information, but they are not compulsory:

1. Public IP of the VAST2 server with the password of the admin account. (with port if any).
2. Reproducing steps/ history.
3. Connection of the devices in the VAST2. Including IP addresses, port number, account and password.
4. Windows OS system and display card information
   How to collect information of Windows OS system and display card?
5. Windows event log.
   How to collect the windows event log?