[VIVOCloud] What information should you provide when reporting a VIVOCloud issue to Technical Support?

In order to understand the problems encountered in VIVOCloud, please collect the following information for our technical support team to analyze the issue:

1. Mobile Device Model and Software Version: For example, "iPhone XS with iOS 14.3."
2. VIVOCloud Account and Password: For debugging purposes.
3. Detailed Issue Description and Reproduction Steps: Clearly describe the issue and the steps to reproduce it.
4. Snapshots or Video Clips: These should illustrate the problem.
5. Date and Time of the Problem: When did the issue occur?
6. VIVOTEK Device Information: Include the model name and firmware version. If the device is an NVR, please provide the device pack version.
7. Devices Added in VIVOCloud: Provide IP addresses, port numbers, accounts, and passwords of the devices.
8. QR Code or Pcode/Device ID: For the devices added in VIVOCloud.
9. Sharing Devices: Share the devices to VIVOTEK technical support account ([e-mail]).
10. VIVOCloud Version: Specify the version you are using.