[Windows-based NVRs] How to collect the Windows event log on the NR-Series device?

Microsoft Windows records all hardware, software, and system issues in an event logger. These logs can be viewed using the Windows Event Viewer. Event logs are requested to diagnose and troubleshoot software problems, such as crash, service restart, or other unexpected behaviors.

Question

How to collect the Windows Event log on the Windows-based NVRs (NR-Series device) when reporting a VAST2 or VSS issue?

Answer

1. In the Control Center page,  click to launch "File Manager".
   
   
   
2. Navigate to "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools" and launch the "Event Viewer".
   
   
   

3. In the Event Viewer, expand "Windows Logs" (on the left panel) and export below logs by Right-click on the target and click "Save All Events As".
   ● Application
   ● System 
   
   
   

4. Provide the Application and System event logs to VIVOTEK Tech Support team.

Note: 
For the collection steps on Windows PC, please refer to below articles.
[VAST2] How to collect the Windows Event log on Windows PC when reporting a VAST2 issue?

[VSS] How to collect the Windows Event log on Windows PC when reporting a VSS issue?