How to collect logs for Linux-based NVR and provide to VIVOTEK support team?

QUESTION

How to collect logs for Linux-based NVR and provide to VIVOTEK support team?

 

ANSWER

Debug log:
http://<Server IP>/fcgi-bin/admin/debuglog.export 
*This command is for ND8322P/ND8422P firmware 2.2.0.1 - 2.4.x.x and ND9000 series firmware 2.2.0.201 - 2.6.x.x.

Archive log: 
http://<Server IP>/fcgi-bin/admin/archivelog.export
*This command is for ND8322P/ND8422P firmware 2.2.0.1 - 2.4.x.x and ND9000 series firmware 2.2.0.201 - 2.6.x.x.

System log:
http://<Server IP>/fcgi-bin/admin/systemlog.export
Recording log:
http://<Server IP>/fcgi-bin/admin/surveillancelog.export
User log:
http://<Server IP>/fcgi-bin/admin/userlog.export
Error log:
http://<Server IP>/fcgi-bin/admin/errorlog.export


The ways to download "Debug log" and "Archive log" for NVR firmware 3.0 and later version, see below:
For NVR firmware 3.0 - 3.1, type http://<Server IP>/export_log to download "Debug log" and "Archive log".

For NVR firmware 3.2 and later version, go to Settings>System>Customer support page and click "Debug log" to download "Debug log" and "Archive log".