Question
After adding IB9387-HT to VAST, LiveClient keeps logging out every time when I log in.
Answer
After check, the issue occurs when the status of a camera's VCA package is off.
The VCA package here includes standard VCA, Smart Motion, Smart VCA, Smart VCA 360, Smart Tracking, and Heatmap.
[Solution]
For VAST1
1. Stop VAST service
2. Go to C:\Program Files (x86)\VIVOTEK Inc\VAST\Server\SDKModules
3. Replace VIVOTEKCameraSDK.dll with attached file
4. Start VAST service
For VAST2
Fixed at official version 2.5.0.6666
The VCA package here includes standard VCA, Smart Motion, Smart VCA, Smart VCA 360, Smart Tracking, and Heatmap.
[Solution]
For VAST1
1. Stop VAST service
2. Go to C:\Program Files (x86)\VIVOTEK Inc\VAST\Server\SDKModules
3. Replace VIVOTEKCameraSDK.dll with attached file
4. Start VAST service
For VAST2
Fixed at official version 2.5.0.6666
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