Question
Camera randomly reboots after being added to Synology Surveillance Station via VIVOTEK Protocol
Answer
The issue may arise from the Synology NVR sending a specific audio command to the camera when it is added using the VIVOTEK protocol, causing the device to reboot. To avoid this issue, consider the following solutions:
1. Disabling audio in Synology Surveillance Station:
When choosing the VIVOTEK protocol, disable audio detection in Event Detection > Audio > Detection source interface:
2. Use the ONVIF protocol:
Add device using the ONVIF protocol instead of the VIVOTKE protocol.
If the issue persists after making these changes, please contact Technical Support for assistance.
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