[VAST/VAST2/NR9581/NR9681/NR9782][1.13.1.306/2.5.0.6666] Why the recording stops and the recording path disappeared after adding cameras to VAST/VAST2?

Question

When I add some cameras to VAST2, the recording runs for a while and then stops. The live view still can be seen but the recording path disappeared. How does that happen?


 

Answer

VAST/VAST2 cannot deal with the wrong information brought by some cameras with firmware 0x20b(c)_SA2019002, thus causing recording server to crash. there are three ways to solve the problem:
1. Replace the DataBroker.dll file by v6.7.0.1 in the path C:\Program Files (x86)\VIVOTEK Inc\VAST\Server . Please refer to the following steps:
    a. Please download the Databroker.dll from the link: ftp://fae:[e-mail]/software/VAST2/2.5.0.6666_patch_recording_server_crash/DataBroker.dll
    b. Stop VAST service.
    c. Rename the original Databroker.dll to Databroker_old.dll in the path where you install your VAST, for example, C:\Program Files (x86)\VIVOTEK Inc\VAST\Server .
    d. Put attached Databroker.dll in the above path.
    e. Restart VAST service
2. Downgrade the camera to 0x13, 0x17.
3. Upgrade VAST2 to 2.6 because it contains this file by default.