[VAST][1.13.1.104]Not record when an alarm is triggered

Question

Two alarms are set up to record when camera’s motion detection or DI of IO Box is triggered, but there is no recorded video shown in Playback and recording path when any one of the two alarms is activated.

 

Answer

 

1. Camera time doesn’t synchronize with VAST server PC time to cause that VAST doesn’t record when motion detection is triggered.

     There are two ways to solve it:
     (1) To synchronize camera time with VAST server PC time.
     (2) To upgrade to VAST 1.13.1.201 or above version to record by camera time.


2. VAST calculates time incorrectly to cause that VAST doesn’t record when DI of I/O box is triggered.

    To upgrade to VAST 1.13.1.201 or above version solves it.