Emma-Hsia
- Total activity 30
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 6
- Subscriptions 14
Activity overview
Latest activity by Emma-Hsia-
Emma Hsia created an article,
[Linux-based NVRs] How to upgrade the ND-series NVR?
Enhancing the functionality and security of your ND/NV-Series NVR is crucial, and firmware upgrades play a pivotal role in this process. Please follow the steps below to upgrade the ND/NV-Series NV...
-
Emma Hsia created an article,
[All cameras] How to add the camera website as a trusted site for Microsoft Edge
Question How to add the camera website as a trusted site for Microsoft Edge Answer When attempting to load Internet Explorer mode in Microsoft Edge, you might encounter a "401 Unauthorized" error i...
-
Emma Hsia created an article,
[All cameras][2.2002.x.x] How to get RTSP streaming with camera firmware version 2.2002.x.x?
Question How to get RTSP streaming after upgrading the camera firmware version to 2.2002.x.x? Answer VIVOTEK cameras new firmware version 2.2002.x.x starts using “Stream profiles” to stream out cam...
-
Emma Hsia created an article,
[Windows-based NVR][NR Series] How to upgrade the MegaRaid Storage Manager firmware
Question How to upgrade the MegaRaid Storage Manager firmware Answer Check the firmware. Check if the firmware used in the MegaRaid Storage Manager is the latest. To check the firmware version pl...
-
Emma Hsia created an article,
[VIVOCloud] How to share the usage data with VIVOTEK
Question How to share the usage data with VIVOTEK Answer For VIVOVloud app, please follow the steps to check. 1. Go to your account from setting. 2. Go to Privacy policy. 3.Make s...
-
Emma Hsia created an article,
[All cameras] How to do the surge protection for the cameras?
Question How to do the surge protection for the cameras? Answer We have the “Surge protection QIG” on some camera models' official websites. Please refer to the attached document before installin...
-
Emma Hsia created an article,
What information of the camera should I provide to contact technical support for help?
Please provide the following information while contacting technical support for help: Model name of the camera. MAC address.How to know the model name and MAC address of the camera Firmware versio...
-
Emma Hsia created an article,
How to get the server status report and the configuration file of the camera?
The server status report and the configuration file from a VIVOTEK camera are critical for troubleshooting and maintaining the camera's performance. The server status report provides real-time insi...
-
Emma Hsia created an article,
Where can I find the firmware version of my VIVOTEK camera?
Question Where can I find the firmware version of my VIVOTEK camera? Answer Firmware is the software embedded within a VIVOTEK camera, which controls how the device operates. There are several way...
-
Emma Hsia created an article,
How to find the MAC address of a VIVOTEK camera?
A MAC address in a VIVOTEK camera is a unique identifier assigned to its network interface. When requesting technical support, this information must be provided to allow Technical Engineers to regi...