[VORTEX] How to downgrade my organization on xStd/xPro plan to xLite plan?

The downgrade option appears once the organization enters grace period or renewal overdue phase. You can access it via the banners displayed during either phase.

When you choose to downgrade, the system will first check whether all licenses in your organization have expired. If any active licenses remain, you will not be able to proceed with the downgrade.

 

If all licenses are expired, a checklist will be displayed. This checklist helps you review whether your organization meets the xLite plan requirements and make the necessary adjustments before completing the downgrade.

• The items to be completed before the downgrade
  • User account limit (up to 10 users)
  • Channel limit (up to 128 channels, including Direct-to-Cloud camera and Bridge-to-Cloud camera)
  • Site limit  ( up to 10 sites )
  • Remove bridge ＆ peripheral devices
  • Delete alarms 
  • Delete archived data
  • Remove SSO
  • Delete API keys 
  • Remove Third-party integrations 

Once all requirements are met, the downgrade process can be proceeded.