Winfred Lin
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Activity overview
Latest activity by Winfred Lin-
Winfred Lin created an article,
Customize user role and device acess permission
The basic idea of customized role is that we have features once available to admin/owner become selectable permission, and device access permission also become selectable instead of binding to some...
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Winfred Lin created an article,
[VORTEX] How to downgrade my organization on xStd/xPro plan to xLite plan?
The downgrade option appears once the organization enters grace period or renewal overdue phase. You can access it via the banners displayed during either phase.When you choose to downgrade, the sy...
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Winfred Lin created an article,
[VORTEX Portal] How will I know if there is a license issue that needs action?
VORTEX displays a banner starting 30 days before any camera license expiration. Additionally, an exclamation mark () will appear on the License Information page in the User Portal to highlight lice...
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Winfred Lin created an article,
[VORTEX] How can I help VORTEX improve AI services?
You can help improve VORTEX services by sharing videos. When video is shared, it is sent to the VORTEX development team for research and analytics purposes. This helps us to improve VORTEX's AI to ...
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Winfred Lin created an article,
[VORTEX Portal] List of Supported Hotkeys
ActionWindowsmac OSNoteForward 10 seconds Both single-click and press-and-hold are supported.Rewind 10 secondsBoth single-click and press-and-hold are supported.Move to the next frameUsed in Frame ...
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Winfred Lin created an article,
[VORTEX Portal] Frame by Frame Playback
This feature helps users review footage frame by frame (in forward direction only), enabling precise inspection of visual details and event timing to improve video analysis efficiency. Below shows ...
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Winfred Lin created an article,
[VORTEX Portal] How to share my devices to the people not in my organization?
You can create a share link to allow external parties (e.g., police) to access live streams or playback footage from selected cameras. This is useful for sharing key areas or critical moments witho...
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Winfred Lin created an article,
[VORTEX Portal] AI Hub
Overview of AI HubAI Hub is a centralized platform within VORTEX designed to unify and streamline all AI-powered surveillance features. It provides users with a single interface to access Think Sea...
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Winfred Lin created an article,
[VORTEX Portal] How can I share an archive file with someone outside my organization?
You can share an archive file with someone outside your organization to help them review important moments. Please follow the steps below: 1. Go to the Archive page 2. Locate the archive file you...
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Winfred Lin created an article,
[VORTEX] How do I create an archive file?
You can create an archive file to store key moments in the VORTEX cloud for easy access in the future. This allows for quick review or reducing the time spent searching again later. The archive f...