[All cameras] Why does my browser show "Video stream cannot be shown because the browser does not support the H.265 codec" error?

Question

Why does my browser show "Video stream cannot be shown because the browser does not support the H.265 codec" error? 

Answer

This error occurs because the browser does not support the H.265 codec. The main reasons for this lack of support are related to licensing costs and technical complexities. To resolve this issue, you can:

1. Adjust your camera settings to use a different codec if possible:

Go to Media > Video > Steam and change the codec of the stream you are trying to visualize to H.264.

2. Use the IE mode in the edge browser:

This will allow the use of the IE plugin which can manage H.265 connections. For more information, please refer to the following document: 

• [8000 Series] How to manually install VIVOTEK ActiveX web plugin to show video feedback in Edge IE mode