Troubleshooting
- [VORTEX Portal] What to Do If You Can't Play H.265/HEVC Videos?
- [VORTEX] How do I leave my current VORTEX organization?
- [VORTEX Devices] How to find IP Information and check the connection status of the camera?
- [VORTEX Portal] Where can I find the VORTEX web version in the portal interface?
- [VORTEX Portal] Where can I verify the model name of my camera in the VORTEX Portal
- [VORTEX] How to enable the Remote Support functionality in the Portal
- [VORTEX] Where can I find the firmware version installed on my devices?
- [VORTEX Cameras] How can I ensure the PoE connection in my VORTEX device is working?
- [VORTEX Cameras] Self-Diagnosis of your network environment
- [VORTEX Cameras] What to do if the VORTEX device won't come online?
- [VORTEX Camera] VIVOTEK's Shepherd software cannot discover my VORTEX cameras, is that normal?
- [VORTEX Portal] Where can I check the DEVICE ID information in the portal?
- [VORTEX] Information Gathering for VORTEX system issues