Select the type of product you need assistance with (e.g., Network Camera, NVR, Software).
Enter the model name of your product (e.g., FD8369A-V).
See this article to learn how to find a camera's MAC address: https://vivotek.zendesk.com/hc/en-001/articles/4404784861593-How-to-find-the-MAC-address-of-a-VIVOTEK-camera
Enter the firmware or software version of your product. You can find this in the device settings or software information section.
Please enter the details of your request and provide the information from the product you are using. What inforamtion should be provided: https://vivotek.zendesk.com/hc/en-001/categories/4404784770073-Information-Collection A member of our support staff will respond as soon as possible.
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