Information Collection
Camera
- What information of the camera should I provide to contact technical support for help?
- How to find the model name of a VIVOTEK camera?
- How to find the MAC address of a VIVOTEK camera?
- Where can I find the firmware version of my VIVOTEK camera?
- How to get the server status report and the configuration file of the camera?
ND/NV-series NVR(Linux-based)
- What information of the ND/NV-Series NVR should I provide to contact technical support for help?
- [Linux-based NVRs] How to upgrade the ND-series NVR?
- How to export debug logs and enable remote access function from ND-Series NVR(Linux-based)?
- How to export the backup/configuration file of the ND/NV-Series NVR(Linux-based)?
- How to know the MAC address, model name, firmware version and device pack version of the ND/NV-Series NVR(Linux-based)?
VAST/VAST2
- [VAST2] How to extract the server logs when access to the VAST2 Feedback Report interface is unavailable
- [VAST2][MAC OS] How to export the client logs in the VAST2 MAC OS version?
- What information of the VAST2 should I provide to contact technical support for help?
- How to collect information of Windows OS system and display card?
- How to collect the windows event log?
- How to get the configuration file of the VAST2?(VAST2 be installed on PC)
VAST Security Station (VSS)
- What information should be provided in VAST Security Station before contacting Technical Support?
- How to download the VAST Security Station logs created in a specific range needed for troubleshooting?
- How to export the software configuration file of the VAST Security Station using the Import/Export tool
- How to check which VAST Security Station version is installed in my system
- How to check which Device Pack is installed on your VSS software?
- How to quickly collect Windows OS and Graphics Card information when reporting a VSS issue?
NR/NS-series NVR (Windows-based)
Application
- [VIVOCloud] How to verify which version of the VIVOCloud software is installed in your device?
- [VIVOCloud] What information should you provide when reporting a VIVOCloud issue to Technical Support?
- What information of the iViewer should I provide to contact technical support for help?
- How to know the IP addresses of the devices in the iViewer?
- How to know the version of the iViewer?
- [VIVOCloud package] How to export logs from VIVOCloud compatible cameras