VORTEX Support
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Activity overview
Latest activity by VORTEX Support-
VORTEX Support created an article,
[VORTEX] Getting Started: VIVOTEK VSS Onboarding Guide
1. For End-UsersIf you are an end-user, it is highly recommended to contact your system integrator for assistance. Before reaching out, ensure you have reviewed the following items and are ready to...
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VORTEX Support created an article,
[VORTEX License] VORTEX license plans, phases, and funtional limitations
License Plans and Status Overview What is the default license plan for a newly created VORTEX organization?All newly created organizations automatically apply the xLite plan with basic functions on...
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VORTEX Support created an article,
[VORTEX Portal] HALO Smart Sensor Integration Guide
Integration GoalEnable HALO Smart Sensors to push real-time events to VORTEX using webhooks (HTTP messages). This allows VORTEX to display vaping, safety, and health events, while associating each ...
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VORTEX Support created an article,
[VORTEX] Why do I see a "Reached connection limit" message when accessing live view or playback on the VORTEX portal or app?
Question Why do I see a "Reached connection limit" message when accessing live view or playback on the VORTEX portal or app? AnswerThe VORTEX system uses peer-to-peer (P2P) streaming to deliver vi...
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VORTEX Support created an article,
[VORTEX Portal] How do I upgrade device firmware in VORTEX portal?
Question How do I upgrade device firmware in VORTEX portal? Answer VORTEX supports firmware upgrades over the air (OTA). You can upgrade the firmware of VORTEX cameras and VIVOTEK NVRs directly...
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VORTEX Support created an article,
[VORTEX] Getting Started: How to Transfer VORTEX Organization Ownership
In the VORTEX End-User Portal, an organization owner is designated at the time of organization creation, and only one owner is allowed per organization. However, certain situations may require the ...
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VORTEX Support created an article,
[VORTEX] Getting Started: Help end-user setting up the organization without using reseller portal account
This guide helps System Integrators (SI) assist end-users with VORTEX organization creation and device setup, even if they haven’t applied for or are awaiting approval for a Reseller Portal account...
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VORTEX Support created an article,
[VORTEX] Can the SD card from the VORTEX camera be directly played on another device?
Question Can the SD card from the VORTEX camera be directly played on another device? Answer The SD card pre-installed in VORTEX cameras is encrypted, preventing recordings from being accessed vi...
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VORTEX Support created an article,
[VORTEX] What will happen if I replace the pre-installed SD card to another one?
Question What will happen if I replace the pre-installed SD card to another one? Answer For optimal system performance and to ensure full compatibility, please be advised that this camera exclu...
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VORTEX Support created an article,
[VORTEX] Getting Started: VIVOTEK NVR Onboarding Guide
1. For End-Users If you are an end-user, please contact your system integrator for assistance. Before reaching out, ensure you have reviewed the following items and are ready to provide the correct...